For the past 25 years, I have been facilitating successful culture transformations, focusing on consumer experience, employee engagement, and inclusive leadership. From my experiences, I developed the following model:
C Connect to data, both quantitative and qualitative
U Understand the culture you have today and then define where you want to go
L Listen, learn, and lead: It’s the little things that leaders do that set the culture
T Together is the only way to transform a culture: Build a community that is both strong and loyal
U Uplift and embed purpose and values: organizations who promote purpose are more productive and successful
R Respect everyone; don’t hire for culture fit, hire for culture contribution, and, set an
E Example by modeling the culture and creating an environment of trust, safe for contribution